Customers who purchased FIFA World Cup 2026 streaming packages through eSewa for the Digo platform have reported significant service issues, claiming they are unable to watch matches despite successful payment transactions.

Several users have taken to social media, stating that even four days after purchasing the package, their Digo accounts have not been activated. They allege that the payment was deducted from their accounts, but access to World Cup content remains unavailable.

Affected customers say they have already contacted both eSewa and DishHome regarding the issue. However, many claim that the problem has yet to be resolved, leaving them unable to watch ongoing World Cup matches.

Users have also pointed out that packages purchased through alternative payment channels, including ConnectIPS, are activated almost instantly. In contrast, those who paid through eSewa report delays lasting several days.

The issue has sparked growing dissatisfaction among customers, particularly during a major live sporting event where timely access is critical. Many users are now demanding either immediate activation of the service or a refund of their payments.