Machhapuchchhre Bank Limited has launched ‘MAYA,’ a new customer service chatbot, as part of its efforts to provide smarter and more convenient digital banking services.

The interactive chatbot is available through an icon on the bank’s official website, allowing customers to ask banking-related questions through chat without needing to visit a branch or directly contact bank staff.

According to the bank, MAYA will be continuously improved based on customer feedback and usage. The bank aims to make the chatbot’s responses more accurate, relevant and useful over time.

The launch of MAYA is part of the bank’s broader effort to strengthen its digital banking services and provide a more convenient, customer-focused banking experience.