Nepal Rastra Bank (NRB) is preparing to tighten regulations governing employees of banks and financial institutions through amendments to its Model Employee Service Regulations. The proposed changes aim to strengthen integrity, accountability, and ethical conduct across the banking sector.

Under the draft provisions, bank employees will be prohibited from intimidating, coercing, or misleading customers into actions against their will. Forging customer signatures or preparing documents without proper authorization will also be strictly forbidden.

The central bank has also proposed measures to prevent employees from abusing their positions for personal gain. Staff members will not be allowed to influence customers to obtain loans for the employee’s own benefit or engage in financial transactions that create conflicts of interest.

The draft further emphasizes ethical behavior and professionalism in customer service. Employees must act honestly and avoid conduct that could damage the reputation of their institutions.

Additionally, bank employees will be barred from directly or indirectly participating in collateral auctions, debt recovery proceedings, or related activities involving their institutions. Restrictions on inappropriate dealings with customers through family members or intermediaries have also been included.

NRB has stated that employees found violating these provisions will face strict disciplinary action in accordance with applicable laws and institutional regulations.